The Xperience 5 Star Programme
GO BEYOND THE BASIC PORTRAIT XPERIENCE
The Xperience 5 star programme is designed to push our Photographers and Studios further to achieve excellence in:
as well as to provide thier customers with an excellence in service and customer care.
Xperience photographers and Studios are on a continual development progamme introducing new styles as well as more advanced creative lighting and photography techniques to give thier clients a new direction in photography.
The Xperience Training Director and founder
Mark Cleghorn FRPS FBIPP FMPA QEP said
"The qualifications the Xperience group offer, is a kind of Michelin star for photographers, the first of its kind in the world, where we not only insist that our photographers get qualified but also that they work towards or star rating system to truly show the customer the quality of business they are commissioning”
The scheme grades businesses on the quality of the overall experience they offer their photography clients, from the standard of photography right down to the cleanliness of the studio space.
Cleghorn added “In the UK there has never been a way of grading professional photography on the experience as well as the creativity, quality and most importantly the customer service they offer,” he said. “I wanted to change all that by introducing a standardised system of recognising and rewarding quality. “Now customers will know exactly what type of service they can expect from an Xperience Group photographer, and with the guarantee of quality from a five star studio they can trust that they will be in great hands.”
The scheme rates studios on a number of factors including: the quality of their photography and lighting, the layout and cleanliness of their studio space and viewing room, the clarity and variety of their price list, the range of products they offer, the quality of their literature and branding, their signage and the first impression it gives customers, even the quality of the bathroom facility. Studios are re-graded every year.